/* MSA Support Dashboard — Dark Theme */

:root {
    --bg-primary: #0f1117;
    --bg-secondary: #1a1d27;
    --bg-card: #1e2130;
    --bg-hover: #252838;
    --bg-expanded: #171a25;
    --border: #2a2d3a;
    --border-active: #3d4155;
    --text-primary: #e8eaf0;
    --text-secondary: #9ca0b0;
    --text-muted: #6b6f80;
    --accent: #4a8cff;
    --accent-hover: #5e9aff;
    --green: #2dd284;
    --green-bg: rgba(45, 210, 132, 0.12);
    --yellow: #f0c040;
    --yellow-bg: rgba(240, 192, 64, 0.12);
    --orange: #f07040;
    --orange-bg: rgba(240, 112, 64, 0.12);
    --red: #e04040;
    --red-bg: rgba(224, 64, 64, 0.12);
    --radius: 10px;
    --radius-sm: 6px;
}

* { margin: 0; padding: 0; box-sizing: border-box; }

body {
    font-family: 'Inter', -apple-system, sans-serif;
    background: var(--bg-primary);
    color: var(--text-primary);
    min-height: 100vh;
    overflow-x: hidden;
}

/* ── Header ── */
header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 16px 24px;
    background: var(--bg-secondary);
    border-bottom: 1px solid var(--border);
    position: sticky;
    top: 0;
    z-index: 100;
}

.header-left {
    display: flex;
    align-items: center;
    gap: 12px;
}

.header-left h1 {
    font-size: 20px;
    font-weight: 700;
    letter-spacing: -0.3px;
}

.badge {
    background: var(--accent);
    color: white;
    font-size: 12px;
    font-weight: 600;
    padding: 2px 8px;
    border-radius: 12px;
    min-width: 24px;
    text-align: center;
}

.header-right {
    display: flex;
    align-items: center;
    gap: 16px;
}

.toggle-noise {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 13px;
    color: var(--text-secondary);
    cursor: pointer;
}

.toggle-noise input { accent-color: var(--accent); }

/* ── Buttons ── */
.btn {
    padding: 8px 16px;
    border: none;
    border-radius: var(--radius-sm);
    font-family: inherit;
    font-size: 13px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.15s;
}

.btn-primary {
    background: var(--accent);
    color: white;
}
.btn-primary:hover { background: var(--accent-hover); }

.btn-secondary {
    background: var(--bg-card);
    color: var(--text-secondary);
    border: 1px solid var(--border);
}
.btn-secondary:hover {
    background: var(--bg-hover);
    color: var(--text-primary);
}

.btn-danger {
    background: transparent;
    color: var(--text-muted);
    border: 1px solid var(--border);
}
.btn-danger:hover {
    background: var(--red-bg);
    color: var(--red);
    border-color: var(--red);
}

.btn.loading {
    opacity: 0.6;
    pointer-events: none;
}

/* ── Tabs ── */
.tabs {
    display: flex;
    gap: 4px;
    padding: 12px 16px 12px 90px;
    background: var(--bg-secondary);
    border-bottom: 1px solid var(--border);
    overflow-x: auto;
}

.tab {
    padding: 8px 16px;
    border: 1px solid transparent;
    border-radius: var(--radius-sm);
    background: transparent;
    color: var(--text-secondary);
    font-family: inherit;
    font-size: 13px;
    font-weight: 500;
    cursor: pointer;
    transition: all 0.15s;
    white-space: nowrap;
    display: flex;
    align-items: center;
    gap: 6px;
}

.tab:hover {
    background: var(--bg-hover);
    color: var(--text-primary);
}

.tab.active {
    background: var(--accent);
    color: white;
    border-color: var(--accent);
}

.tab-count {
    font-size: 11px;
    font-weight: 600;
    opacity: 0.8;
}

/* ── Ticket List ── */
main {
    padding: 16px 16px 16px 90px;
    margin: 0;
}

.empty-state {
    text-align: center;
    padding: 80px 20px;
    color: var(--text-muted);
}

.state-section > h4 {
    /* no extra margin — aligned with tickets */
}

.empty-icon { font-size: 48px; margin-bottom: 16px; }
.empty-state p { font-size: 16px; }
.empty-sub { font-size: 13px; margin-top: 8px; }

/* ── Ticket Row ── */
.ticket-row {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    margin-bottom: 8px;
    transition: all 0.15s;
    position: relative;
    overflow: visible;
}

.ticket-row:hover { border-color: var(--border-active); }
.ticket-row.expanded { border-color: var(--accent); }

/* ── Gutter — absolutely positioned outside the card ── */
.ticket-gutter {
    position: absolute;
    left: -76px;
    top: 0;
    bottom: 0;
    width: 70px;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: flex-start;
    padding-top: 10px;
    gap: 4px;
    pointer-events: auto;
}

.ticket-sla {
    width: 70px;
    text-align: center;
    font-size: 10px;
}

.ticket-abs-time {
    font-size: 10px;
    color: var(--text-muted);
    font-weight: 500;
    text-align: center;
    line-height: 1;
    white-space: nowrap;
    letter-spacing: -0.3px;
}

.gutter-actions {
    display: flex;
    align-items: center;
    gap: 6px;
}

.emoji-tag-display {
    width: 20px;
    height: 20px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 10px;
    cursor: pointer;
    border-radius: 50%;
    border: 1.5px dashed var(--text-muted);
    transition: all .2s;
    opacity: 0.3;
    color: var(--text-muted);
    background: var(--bg-secondary);
}
.emoji-tag-display:hover {
    opacity: 1;
    border-color: var(--accent);
    color: var(--accent);
    background: rgba(74,140,255,0.1);
    transform: scale(1.15);
}
.emoji-tag-display.has-emoji {
    opacity: 1;
    font-size: 15px;
    border: none;
    background: none;
    color: inherit;
}

.gutter-actions .bulk-check {
    width: 13px;
    height: 13px;
    cursor: pointer;
    accent-color: var(--accent);
    opacity: 0.3;
    transition: opacity 0.15s;
}
.ticket-row:hover .gutter-actions .bulk-check,
.gutter-actions .bulk-check:checked {
    opacity: 1;
}

.ticket-header {
    display: flex;
    align-items: center;
    padding: 12px 14px;
    cursor: pointer;
    gap: 8px;
}

.ticket-header:hover { background: var(--bg-hover); border-radius: var(--radius); }

.ticket-header-main {
    display: grid;
    grid-template-columns: 50px 170px 1fr 170px 160px 100px 90px;
    align-items: center;
    gap: 8px;
    flex: 1;
    min-width: 0;
}

.ticket-subject-wrap {
    display: flex;
    align-items: center;
    gap: 6px;
    min-width: 0;
}

.ticket-category-emoji {
    font-size: 14px;
    flex-shrink: 0;
}

.ticket-id-block {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 2px;
}

.ticket-id-block .ticket-category-icon {
    font-size: 18px;
    line-height: 1;
}

.ticket-id-block .ticket-number {
    font-size: 11px;
    font-weight: 700;
    color: var(--text-muted);
    letter-spacing: 0.3px;
}

.ticket-from {
    display: flex;
    align-items: center;
    gap: 10px;
}

.avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--accent), #7c5cff);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 14px;
    font-weight: 600;
    color: white;
    flex-shrink: 0;
}

.from-info {
    display: flex;
    flex-direction: column;
    min-width: 0;
}

.from-name {
    font-size: 14px;
    font-weight: 600;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.from-email {
    font-size: 11px;
    color: var(--text-muted);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    cursor: pointer;
    transition: color 0.15s;
}
.from-email:hover {
    color: var(--accent);
}

.ticket-subject {
    font-size: 13px;
    color: var(--text-secondary);
    overflow: hidden;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    line-height: 1.35;
    max-height: 36px;
}

.ticket-summary {
    font-size: 12px;
    color: var(--text-muted);
    line-height: 1.4;
    overflow: hidden;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    max-height: 34px;
    opacity: 0.8;
}

.ticket-category-icon {
    font-size: 16px;
    text-align: center;
    line-height: 1;
}

.ticket-meta {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 6px;
}

.ticket-time {
    font-size: 12px;
    color: var(--text-muted);
}

.ticket-order {
    font-size: 11px;
    font-weight: 600;
    color: var(--accent);
}

.badge-order {
    background: rgba(74, 140, 255, 0.15);
    color: var(--accent);
    padding: 3px 8px;
    border-radius: 4px;
    font-weight: 700;
    font-size: 11px;
    text-decoration: none;
    display: inline-block;
    border: 1px solid rgba(74, 140, 255, 0.3);
}

/* ── Confidence Bar ── */
.ticket-confidence {
    display: flex;
    align-items: center;
    gap: 6px;
}

.confidence-bar {
    width: 60px;
    height: 6px;
    background: var(--bg-primary);
    border-radius: 3px;
    overflow: hidden;
}

.confidence-fill {
    height: 100%;
    border-radius: 3px;
    transition: width 0.3s;
}

.confidence-pct {
    font-size: 11px;
    font-weight: 600;
    color: var(--text-muted);
    min-width: 30px;
}

/* ── State Badges ── */
.ticket-state-badge {
    font-size: 11px;
    font-weight: 600;
    padding: 3px 8px;
    border-radius: 4px;
    text-align: center;
    text-transform: uppercase;
    letter-spacing: 0.3px;
}

.state-new { background: var(--accent); color: white; }
.state-classified { background: var(--yellow-bg); color: var(--yellow); }
.state-approved { background: var(--green-bg); color: var(--green); }
.state-ignored { background: rgba(100,100,120,0.15); color: var(--text-muted); }
.state-sent { background: var(--green-bg); color: var(--green); }
.state-waiting_reply { background: rgba(46, 204, 113, 0.15); color: var(--green); border: 1px solid rgba(46, 204, 113, 0.3); }
/* ── Expanded Ticket ── */
.ticket-body {
    border-top: 1px solid var(--border);
    background: var(--bg-expanded);
    user-select: text;
    -webkit-user-select: text;
    display: flex;
    flex-direction: column;
}

/* ═══ ORDER INFO BAR ═══ */
.order-info-bar {
    background: var(--bg-card);
    border-bottom: 1px solid var(--border);
    padding: 10px 16px;
}

.oib-main {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 8px;
}

.oib-chips {
    display: flex;
    align-items: center;
    gap: 6px;
    flex-wrap: wrap;
}

.oib-actions {
    display: flex;
    align-items: center;
    gap: 4px;
    flex-shrink: 0;
}

.oib-chip {
    position: relative;
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 4px 10px;
    background: rgba(255,255,255,0.04);
    border: 1px solid rgba(255,255,255,0.06);
    border-radius: 6px;
    font-size: 12px;
    color: var(--text-primary);
    cursor: default;
    transition: all 0.15s;
    white-space: nowrap;
}

.oib-chip:hover {
    background: rgba(255,255,255,0.08);
    border-color: var(--border-active);
}

.oib-icon {
    font-size: 13px;
    flex-shrink: 0;
}

.oib-order-status {
    font-size: 10px;
    font-weight: 600;
    padding: 1px 6px;
    border-radius: 4px;
    text-transform: uppercase;
}

.oib-status-btn {
    background: none;
    border: none;
    cursor: pointer;
    font-size: 11px;
    padding: 0 2px;
    opacity: 0.5;
    transition: opacity 0.15s;
}
.oib-status-btn:hover { opacity: 1; }

.oib-toggle {
    cursor: pointer;
    padding: 4px 8px;
}
.oib-toggle:hover {
    background: rgba(74,140,255,0.1);
    border-color: rgba(74,140,255,0.3);
}

/* ── Hover Popups ── */
.oib-popup {
    display: none;
    position: absolute;
    top: calc(100% + 6px);
    left: 0;
    z-index: 200;
    background: var(--bg-card);
    border: 1px solid var(--border-active);
    border-radius: 10px;
    padding: 14px;
    box-shadow: 0 12px 40px rgba(0,0,0,0.5);
    min-width: 300px;
    max-width: 450px;
    max-height: 400px;
    overflow-y: auto;
    font-size: 12px;
    color: var(--text-primary);
    white-space: normal;
    cursor: default;
}

.oib-chip:hover > .oib-popup,
.oib-toggle:hover > .oib-popup {
    display: block;
}

/* Right-side popups open left */
.oib-actions .oib-popup {
    left: auto;
    right: 0;
}

.oib-mismatch {
    margin-top: 8px;
}

/* ═══ STICKY MINI-BAR ═══ */
.ticket-sticky-bar {
    position: sticky;
    top: 68px;
    z-index: 20;
    background: linear-gradient(135deg, rgba(30,33,48,0.97), rgba(26,29,39,0.97));
    backdrop-filter: blur(8px);
    padding: 6px 16px;
    border-bottom: 1px solid var(--border);
    box-shadow: 0 4px 20px rgba(0,0,0,0.25);
    display: none;
    transition: opacity 0.2s;
}

.ticket-sticky-bar.visible {
    display: flex;
}

.sticky-bar-content {
    display: flex;
    gap: 16px;
    align-items: center;
    font-size: 11px;
    overflow-x: auto;
    white-space: nowrap;
    font-weight: 500;
    width: 100%;
}

.sticky-bar-content .sb-item {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    color: var(--text-secondary);
    position: relative;
}

.sticky-bar-content .sb-item .sb-val {
    color: var(--text-primary);
    font-weight: 600;
}

/* Hover popup on sticky bar items */
.sticky-bar-content .sb-item .sb-hover-popup {
    display: none;
    position: absolute;
    top: calc(100% + 6px);
    left: 0;
    z-index: 210;
    background: var(--bg-card);
    border: 1px solid var(--border-active);
    border-radius: 8px;
    padding: 10px;
    box-shadow: 0 8px 30px rgba(0,0,0,0.5);
    min-width: 200px;
    max-width: 350px;
    white-space: normal;
    font-size: 12px;
}

.sticky-bar-content .sb-item:hover .sb-hover-popup {
    display: block;
}

/* ═══ CHAT AREA ═══ */
.ticket-chat-area {
    flex: 1;
    min-height: 200px;
}

.ticket-chat-area .content-left {
    padding: 16px;
    width: 100%;
}

.content-left h4 {
    font-size: 13px;
    font-weight: 600;
    color: var(--text-secondary);
    margin-bottom: 12px;
}

.email-body {
    font-size: 14px;
    line-height: 1.7;
    color: var(--text-primary);
    white-space: pre-wrap;
    word-break: break-word;
    background: var(--bg-card);
    padding: 16px;
    border-radius: var(--radius-sm);
    border: 1px solid var(--border);
    max-height: none;
    overflow-y: visible;
}

.email-quote {
    border-left: 3px solid var(--border-active);
    padding-left: 12px;
    margin: 8px 0;
    color: var(--text-secondary);
}

.thread-history {
    margin-top: 16px;
}

.thread-history h4 {
    font-size: 13px;
    font-weight: 600;
    color: var(--text-muted);
    margin-bottom: 8px;
}

/* ── Order Panel (inside popup) ── */
.order-panel {
    background: transparent;
    padding: 0;
    border-radius: 0;
    border: none;
}

.notes-panel, .changes-panel {
    background: var(--bg-card);
    padding: 14px;
    border-radius: var(--radius-sm);
    border: 1px solid var(--border);
}

.order-detail-row {
    display: flex;
    justify-content: space-between;
    padding: 4px 0;
    font-size: 12px;
    border-bottom: 1px solid rgba(255,255,255,0.04);
}

.order-detail-row:last-child { border: none; }
.order-detail-label { color: var(--text-muted); }
.order-detail-value { font-weight: 500; }

.status-badge {
    display: inline-block;
    padding: 2px 8px;
    border-radius: 4px;
    font-size: 11px;
    font-weight: 600;
}

.status-processing { background: var(--yellow-bg); color: var(--yellow); }
.status-shipped { background: var(--green-bg); color: var(--green); }
.status-completed { background: var(--green-bg); color: var(--green); }
.status-compleat_noemail { background: var(--green-bg); color: var(--green); }
.status-accessories { background: var(--orange-bg); color: var(--orange); }
.status-no-photo { background: var(--red-bg); color: var(--red); }
.status-premium-shipping { background: rgba(100,140,255,0.15); color: var(--accent); }

/* ── Address Blocks (Collapsible + Editable) ── */
.address-block {
    margin-top: 8px;
    padding: 8px 10px;
    background: var(--bg-expanded);
    border-radius: var(--radius-sm);
    border: 1px solid rgba(255,255,255,0.04);
}

.address-label {
    font-size: 11px;
    font-weight: 600;
    color: var(--text-muted);
    user-select: none;
}
.address-label:hover { color: var(--text-secondary); }

.address-body { padding-top: 8px; }

.addr-fields { display: flex; flex-direction: column; gap: 4px; }
.addr-row { display: flex; gap: 4px; }

.addr-input {
    background: rgba(255,255,255,0.05);
    border: 1px solid var(--border);
    border-radius: 4px;
    color: var(--text-primary);
    font-size: 11px;
    padding: 4px 6px;
    width: 100%;
    font-family: inherit;
    transition: border-color 0.15s;
}
.addr-input:focus {
    outline: none;
    border-color: var(--accent);
    background: rgba(74, 140, 255, 0.08);
}
.addr-input.addr-sm { max-width: 80px; }
.addr-input::placeholder { color: var(--text-muted); font-size: 10px; }

.address-text {
    font-size: 12px;
    line-height: 1.5;
    color: var(--text-secondary);
}

/* ── Thread History Messages ── */
.msg-block {
    padding: 8px 10px;
    margin-bottom: 6px;
    border-radius: 6px;
    border-left: 2px solid var(--border);
    background: rgba(255,255,255,0.03);
}
.msg-block.latest {
    border-left-color: var(--accent);
    background: rgba(99,102,241,0.1);
}
.msg-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 4px;
    cursor: pointer;
    user-select: none;
}
.msg-title { font-size: 11px; font-weight: 600; color: var(--text-primary); }
.msg-meta { font-size: 10px; color: var(--text-muted); text-align: right; }
.msg-body {
    font-size: 12px;
    color: var(--text-secondary);
    white-space: pre-wrap;
    line-height: 1.5;
}

/* ── Pet Photo ── */
.pet-photo-thumb {
    width: 80px;
    height: 94px;
    object-fit: cover;
    border-radius: var(--radius-sm);
    border: 1px solid var(--border);
    cursor: pointer;
    transition: transform 0.15s;
}

.pet-photo-thumb:hover {
    transform: scale(1.5);
    z-index: 10;
    position: relative;
    box-shadow: 0 8px 24px rgba(0,0,0,0.5);
}

/* ── Order Notes ── */
.note-item {
    padding: 8px 10px;
    margin-bottom: 6px;
    border-radius: var(--radius-sm);
    font-size: 12px;
    border-left: 3px solid var(--border);
}

.note-system {
    background: rgba(255,255,255,0.02);
    border-left-color: var(--text-muted);
}

.note-customer {
    background: rgba(74,140,255,0.06);
    border-left-color: var(--accent);
}

.note-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 4px;
}

.note-author {
    font-weight: 600;
    font-size: 11px;
    color: var(--text-secondary);
}

.note-date {
    font-size: 10px;
    color: var(--text-muted);
}

.note-text {
    color: var(--text-secondary);
    line-height: 1.5;
    white-space: pre-wrap;
    word-break: break-word;
}

.note-empty {
    font-size: 12px;
    color: var(--text-muted);
    font-style: italic;
    padding: 8px 0;
}

.notes-panel {
    max-height: 300px;
    overflow-y: auto;
}

/* ── Proposed Changes ── */
.change-row {
    padding: 8px 0;
    border-bottom: 1px solid rgba(255,255,255,0.04);
    font-size: 13px;
}

.change-field {
    font-weight: 600;
    color: var(--accent);
    font-size: 12px;
    margin-bottom: 4px;
}

.change-old {
    color: var(--red);
    text-decoration: line-through;
    opacity: 0.7;
}

.change-new {
    color: var(--green);
    font-weight: 500;
}

/* ═══ REPLY SECTION (sticky footer) ═══ */
.reply-section {
    padding: 12px 16px;
    border-top: 1px solid var(--border);
    background: var(--bg-card);
    position: sticky;
    bottom: 0;
    z-index: 15;
    box-shadow: 0 -4px 20px rgba(0,0,0,0.25);
}

.reply-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 6px;
}

.reply-header h4 {
    font-size: 13px;
    font-weight: 600;
    color: var(--text-secondary);
}

.reply-fmt-btns {
    display: flex;
    gap: 3px;
    align-items: center;
}

.draft-textarea {
    width: 100%;
    padding: 10px 12px;
    background: var(--bg-expanded);
    border: 1px solid var(--border);
    border-radius: var(--radius-sm);
    color: var(--text-primary);
    font-family: inherit;
    font-size: 13px;
    line-height: 1.6;
    resize: vertical;
    transition: border-color 0.15s;
    max-height: 540px;
}

.draft-textarea:focus {
    outline: none;
    border-color: var(--accent);
}

.action-buttons {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 8px;
    margin-top: 8px;
}

.action-left, .action-right {
    display: flex;
    gap: 6px;
    align-items: center;
}

/* ── Animations ── */
@keyframes fadeIn {
    from { opacity: 0; transform: translateY(-4px); }
    to { opacity: 1; transform: translateY(0); }
}

.ticket-body { animation: fadeIn 0.2s ease; }

/* ── Ticket Transition Animations ── */
.ticket-sliding-out {
    opacity: 0;
    transform: translateX(60px) scale(0.97);
    transition: opacity 0.25s ease, transform 0.25s ease, max-height 0.3s ease 0.2s, margin-bottom 0.3s ease 0.2s, padding 0.3s ease 0.2s, border-width 0.3s ease 0.2s;
    pointer-events: none;
}

.ticket-sliding-in {
    animation: ticketSlideIn 0.4s cubic-bezier(0.34, 1.56, 0.64, 1);
}

@keyframes ticketSlideIn {
    0% {
        opacity: 0;
        transform: translateX(-30px) scale(0.95);
    }
    60% {
        opacity: 1;
        transform: translateX(4px) scale(1.01);
    }
    100% {
        opacity: 1;
        transform: translateX(0) scale(1);
    }
}

/* ── Toast Notification Animations ── */
@keyframes toastSlideIn {
    0% {
        opacity: 0;
        transform: translateX(100px) scale(0.8);
    }
    60% {
        opacity: 1;
        transform: translateX(-6px) scale(1.02);
    }
    100% {
        opacity: 1;
        transform: translateX(0) scale(1);
    }
}

@keyframes toastSlideOut {
    0% {
        opacity: 1;
        transform: translateX(0) scale(1);
    }
    100% {
        opacity: 0;
        transform: translateX(100px) scale(0.8);
    }
}

/* ── Sale notification pulse ── */
.toast-sale {
    animation: toastSlideIn 0.4s cubic-bezier(0.34, 1.56, 0.64, 1), salePulse 1.5s ease-in-out 0.5s 2 !important;
}

@keyframes salePulse {
    0%, 100% { transform: scale(1); box-shadow: 0 8px 32px rgba(0,0,0,0.3); }
    50% { transform: scale(1.04); box-shadow: 0 8px 40px rgba(45,210,132,0.4); }
}

/* ── Responsive ── */
@media (max-width: 1000px) {
    .ticket-header-main {
        grid-template-columns: 1fr;
        gap: 8px;
    }
    .ticket-content {
        grid-template-columns: 1fr;
    }
    .content-left {
        border-right: none;
        border-bottom: 1px solid var(--border);
    }
}